At Munal Technology Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in connection with our online table reservation platform, Simply Reserve (available at https://sr.munaltechnology.com), and our main website at https://www.munaltechnology.com.
Simply Reserve is a cloud-based software-as-a-service (SaaS) solution designed specifically for restaurants, pubs, bars, and hospitality venues to manage customer reservations, walk-ins, and internal bookings. Our platform enables restaurant clients to customize table layouts, assign role-based access to staff, and send automated communications, while diners use the system to book tables and receive instant confirmations.
This Privacy Policy applies to all data subjects whose personal data we may process, including restaurant clients, authorized staff users, diners, and website visitors. We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we are committed to ensuring that your personal information is handled lawfully, transparently, and securely.
Munal Technology Limited is a private limited company registered in the United Kingdom. We are the developer and provider of Simply Reserve, a digital restaurant reservation platform that enables hospitality businesses to streamline table bookings, manage customer flow, and optimize guest service experiences. As the operator of this service, Munal Technology Limited acts as the data controller for personal data we collect directly from restaurant clients, platform users, and website visitors.
In cases where restaurants use Simply Reserve to collect personal data from diners for the purpose of booking management or internal operations, we act as a data processor on behalf of the restaurant, which remains the data controller for diner information.
We are registered in the UK with the following business and contact details:
Business Name: Munal Technology Limited
Company Number:15959594
Registered Address:
32 Sutherland Place
Wolverhampton
West Midlands
WV2 1BW
United Kingdom
Main Website: https://www.munaltechnology.com
Reservation Platform: https://sr.munaltechnology.com
Contact Email (Privacy/Data Protection): admin@munaltechnology.com
If you have any questions about this Privacy Policy, the data we collect, or how we process your personal information, you can contact our team at the above email address. We are committed to handling all privacy-related requests in accordance with our legal obligations under UK data protection law.
Munal Technology Limited collects personal data only from individuals who actively use the Simply Reserve reservation system, either as restaurant clients (business users) or diners (end users making table reservations). We do not collect or track personal data from general visitors browsing our marketing website at https://www.munaltechnology.com or from users who do not engage with the Simply Reserve platform.
We only collect and process personal data that is essential for providing our services, operating the platform effectively, and supporting legitimate business operations in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When a customer makes a reservation through a restaurant using Simply Reserve—whether through a direct online form or through manual entry by restaurant staff—the following data may be collected and processed:
This data is entered either directly by the diner (for online reservations) or by restaurant staff (for phone bookings, in-person walk-ins, or staff-managed entries).
When a restaurant registers to use Simply Reserve, or when an authorized staff member is granted access to the system, the following information is collected to create and maintain business accounts:
This data enables Munal Technology to provide system access, manage subscriptions, deliver customer support, and ensure compliance with security protocols.
Munal Technology Limited does not collect personal data from:
Additionally, we do not collect or track:
Munal Technology Limited processes personal data exclusively to support the delivery, operation, and improvement of the Simply Reserve table reservation platform. The information we collect is used only for its intended functional purposes and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We do not collect payment information from diners, and the Simply Reserve platform is not used to process or facilitate financial transactions between customers and restaurants.
When a customer books a table through Simply Reserve, their personal information is securely passed to the restaurant they are booking with. This data is used to facilitate the reservation process and may include:
Customer contact information (such as phone number or email address) is used strictly for booking-related purposes and communications initiated by the restaurant with whom the reservation is made. Any additional use of this contact information remains under the restaurant’s control and must comply with relevant data protection laws, including lawful bases for contacting individuals.
Munal Technology Limited does not use or access this data for its own communication, advertising, or profit-generating activities. Customer information is never sold, repurposed, or shared beyond its role in supporting the reservation and guest management process.
Restaurant clients and their authorized staff members provide business and user data when subscribing to and using the Simply Reserve platform. This information is used to:
All account and platform usage data is used solely to support the provision and performance of our services. We do not use restaurant business or staff data for unsolicited communications or internal marketing, nor do we share such information with third parties for advertising purposes.
We ensure all personal data processing is grounded in a valid legal basis under UK GDPR. These may include:
| Processing Purpose | Legal Basis |
|---|---|
| Managing and fulfilling reservations | Contractual necessity |
| Providing system access to staff | Contractual necessity |
| Sending service-related messages | Legitimate interest |
| Securing the platform and user accounts | Legitimate interest |
| Supporting platform diagnostics and analytics | Legitimate interest |
| Subscription billing and account management | Contractual necessity / Legal obligation |
Restaurants using the platform are independently responsible for any customer communication or outreach activities they undertake beyond the scope of the reservation itself. Munal Technology is not involved in or responsible for such interactions.
To provide full transparency, Munal Technology Limited does not:
We exist to power and support the reservation experience — nothing more. Our data use is strictly limited to maintaining the platform, enabling its core functions, and meeting our service obligations to restaurants.
Munal Technology Limited takes a privacy-first approach and shares personal data only when necessary to operate the Simply Reserve reservation platform, deliver services to our clients, or comply with legal obligations. We never sell, trade, rent, or monetize personal data—whether customer or client data—for any marketing or advertising purposes.
We limit data disclosure to trusted third parties and partners who support essential platform operations under strict data protection agreements and only in accordance with applicable privacy laws.
When a diner uses Simply Reserve to make a reservation, their booking details are shared directly with the restaurant they are reserving with. This includes:
This data is made available only to the specific restaurant the diner interacts with, and only for purposes related to managing and fulfilling the reservation.
To ensure the safe, reliable, and secure operation of Simply Reserve, we may share limited personal data with carefully selected third-party providers that perform services on our behalf. These providers are contractually bound to process data only in accordance with our instructions and must comply with UK GDPR standards.
Third-party providers may include:
These service providers are granted only the minimum access required to perform their duties and are prohibited from using the data for their own purposes.
We may disclose personal data where required to comply with legal or regulatory obligations, including:
We will always assess such requests carefully and, where appropriate, notify the affected party unless prohibited by law.
In the event of a business restructuring, merger, acquisition, or sale of assets, user data may be transferred to a successor entity or buyer, subject to continuity of protections as outlined in this Privacy Policy. Any such transfer would occur under conditions ensuring equivalent levels of privacy and data protection.
To reiterate, Munal Technology Limited does not:
All personal data is used solely to support the services that Simply Reserve provides and is never exploited for advertising, resale, or profit.
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including to provide services, meet contractual or legal obligations, resolve disputes, enforce agreements, and support platform functionality and performance.
The length of time data is retained depends on the type of user, the nature of the data, and the applicable legal or operational requirements. Munal Technology Limited follows clear internal retention policies to ensure that data is not kept longer than necessary.
Diner reservation data—such as names, contact details, booking dates, and reservation notes—is retained to support the restaurant’s reservation history, operational records, and guest‑service features. Retention periods are:
After these periods, diner data is either anonymised (stripped of personally identifiable information) for statistical use or permanently deleted, unless contractual or legal requirements mandate longer retention. If a restaurant ends its relationship with us, related diner data is securely deleted or anonymised within a reasonable period after account closure.
đź”’ Diner data is never used or retained by Munal Technology for independent marketing or commercial purposes.
After subscription termination, client data is deleted in phases, with core data erased or anonymised in line with our retention policy, unless further retention is legally required.
These records assist us in maintaining service quality, addressing legal or technical inquiries, and defending our legal interests when needed.
When personal data is no longer required, we take appropriate steps to ensure secure and permanent disposal, including:
All disposal and deletion practices follow industry standards and applicable data‑protection requirements.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, individuals whose personal data is processed by Munal Technology Limited have a range of legal rights designed to ensure transparency, fairness, and control over their personal information.
Whether you are a diner who has made a reservation using the Simply Reserve system or a restaurant client using the platform to manage bookings, you are entitled to exercise your data rights at any time, subject to certain lawful exceptions.
We are committed to responding to all data rights requests promptly, fairly, and in compliance with applicable law.
Here is a summary of your key rights under the UK GDPR:
| Right | What it Means |
|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you, along with details about how and why we process it. |
| Right to Rectification | You have the right to request corrections to inaccurate or incomplete personal data we hold about you. |
| Right to Erasure (“Right to be Forgotten”) | You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or if you withdraw consent (where applicable). |
| Right to Restrict Processing | You can request that we limit the way we use your data, for example while a dispute is being resolved or if you contest the accuracy of the data. |
| Right to Data Portability | You can ask for your data in a commonly used, machine-readable format so that you can transfer it to another service provider (where applicable). |
| Right to Object | You can object to our processing of your data in certain cases, such as when we rely on legitimate interest as a basis, or where your data is used for direct communications (note: Munal does not engage in direct marketing). |
| Right to Withdraw Consent | Where we rely on your consent to process data (e.g., for optional communications), you can withdraw that consent at any time. |
| Right to Lodge a Complaint | You have the right to file a complaint with the Information Commissioner’s Office (ICO) if you believe we have failed to comply with our obligations under data protection laws. |
You can exercise your rights at any time by contacting us at:
Please include the following with your request:
We may need to verify your identity before responding, especially for requests involving personal or sensitive data.
We aim to respond to all rights requests within one calendar month of receipt. For complex or high-volume requests, we may extend this by up to two additional months, as permitted under UK GDPR, and will inform you if this is necessary.
Where requests are manifestly unfounded or excessive, we reserve the right to refuse them or charge a reasonable administrative fee.
If you are not satisfied with how we handle your request or have concerns about our data practices, you may contact the Information Commissioner’s Office (ICO):
At Munal Technology Limited, safeguarding the personal data of our users and customers is a top priority. We implement a range of industry-standard technical and organizational security measures to protect the data collected and processed through the Simply Reserve reservation platform from unauthorized access, disclosure, alteration, or destruction.
Our approach to data security is based on principles of confidentiality, integrity, and availability, and aligns with best practices in secure software development, cloud operations, and data protection regulations under the UK General Data Protection Regulation (UK GDPR).
We use modern, enterprise-grade security technologies to protect personal data within the Simply Reserve infrastructure. Key technical controls include:
Our internal operations and procedures also support the secure handling of personal data:
We maintain and regularly test incident response procedures to promptly detect, assess, and address any suspected data breach or security incident. In the unlikely event of a data breach affecting personal information, we will:
While we take every reasonable step to protect personal data, users of the Simply Reserve platform also play an important role in maintaining security. We recommend that all restaurant clients and authorized users:
Cybersecurity is an evolving field. We regularly review, audit, and improve our security measures to keep pace with new threats, industry best practices, and regulatory changes. As part of our commitment to privacy and trust, we are continually investing in technologies and processes to keep your data safe.
Munal Technology Limited may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updates will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
If we make material changes to the way we handle personal data, we will provide additional notice by email or through a notification on the Simply Reserve platform where appropriate and required by law.
Continued use of the Simply Reserve platform following any updates to this Privacy Policy constitutes your acceptance of those changes.
We appreciate your trust in Munal Technology Limited and our Simply Reserve platform. We are committed to transparency, security, and giving you control over your personal data. If you have any questions, concerns, or feedback regarding this Privacy Policy or your data, we encourage you to contact us.