Welcome to Simply Reserve, a cloud-based table reservation platform developed and operated by Munal Technology Limited (âweâ, âusâ, âourâ). These Terms of Service (âTermsâ) form a legally binding agreement between Munal Technology Limited and the business or individual entity (âyouâ, âyourâ, or âRestaurant Clientâ) who registers for, accesses, or uses the Simply Reserve platform available at https://sr.munaltechnology.com (the âPlatformâ).
These Terms govern your access to and use of all features, tools, functionality, and services provided through Simply Reserve, including any upgrades, technical support, or service updates. By registering for an account, logging in, or using any part of the Platform, you confirm that you have read, understood, and agree to comply with these Terms, our Privacy Policy, and any additional policies or legal notices incorporated by reference.
If you do not agree to these Terms, or if you are not authorized to accept them on behalf of the business or organization you represent, you must not access or use the Platform.
By using Simply Reserve, you acknowledge and agree that:
These Terms are intended to protect the rights of both parties and to clarify how Simply Reserve operates as a software-as-a-service (SaaS) tool. Please read them carefully and retain a copy for your records.
If you have any questions or concerns regarding these Terms, you can contact us at:
For the purposes of these Terms of Service, the following terms shall have the meanings set out below. These definitions apply whether the terms are used in the singular or plural form.
The Simply Reserve platform is intended solely for use by legitimate businesses and organizations operating in the hospitality industryâsuch as restaurants, cafĂ©s, pubs, event venues, and similar establishmentsâthat require an online table reservation and guest management system.
To access and use the Platform, you must meet the following eligibility requirements:
Restaurant Clients may authorize multiple users within their organization to access the Platform (e.g., administrators, managers, hosts). You are responsible for ensuring that all authorized users:
You are solely responsible for all activities that occur under your account or by users you have authorized to access your restaurantâs system. Munal Technology Limited is not liable for any loss or damage arising from unauthorized access resulting from your failure to secure account credentials or manage user access appropriately.
Munal Technology Limited reserves the right, at its sole discretion, to:
We reserve these rights to maintain the integrity, security, and lawful use of the Simply Reserve Platform.
Simply Reserve is a cloud-based, software-as-a-service (SaaS) platform developed and operated by Munal Technology Limited. It is designed specifically for hospitality businessesâsuch as restaurants, cafĂ©s, pubs, and event venuesâto manage table reservations, coordinate seating operations, communicate with guests, and improve the overall dining experience.
By subscribing to Simply Reserve, restaurants gain access to a full-featured reservation management system that operates through a secure, browser-based interface and supports real-time coordination between restaurant teams and their customers.
The Simply Reserve platform includes the following core features, designed to enhance operational efficiency and guest satisfaction:
Simply Reserve is hosted on secure, cloud-based infrastructure with data centers located in the UK or other jurisdictions compliant with the UK GDPR. The platform is accessible through modern web browsers and does not require any software installation or downloads.
We strive to ensure consistent uptime and availability, though access may occasionally be interrupted for scheduled maintenance or urgent system updates (see Section 11).
All clients receive access to support for general questions, onboarding, and technical troubleshooting. Support requests can be submitted via email, and response times may vary based on your service level or subscription plan.
Simply Reserve works in conjunction with carefully selected third-party services to deliver key features:
All third-party integrations are handled securely and governed by data protection agreements and the relevant third-party terms of service.
To use the Simply Reserve platform, a restaurant or hospitality business must register for an account. Registration is required to access the reservation dashboard, configure restaurantâspecific settings, and manage dayâtoâday booking operations. By creating an account, you agree to provide accurate and complete information and to maintain its accuracy throughout your use of the platform.
To register for Simply Reserve, the restaurant must provide the following:
After your account is created and verified, you will gain administrative access to the Simply Reserve dashboard, where you can manage reservations, configure operational settings, and monitor booking activity in real time.
Each restaurant account is assigned a single Admin role with full access to the platformâs features. There are no multiâtier user roles within the system. The individual controlling the Admin account is responsible for:
Because the Admin is the only role, access credentials should be shared only with trusted personnel. Munal Technology Limited is not responsible for unauthorized changes or bookings resulting from shared login use.
For enhanced security, any attempt to change sensitive business informationâsuch as restaurant name, address, table layout, operating hours, or service zonesârequires a PIN verification.
The PIN is set by the Admin during onboarding and provides a second layer of authentication. Keep the PIN confidential and share it only with authorized individuals. If lost or forgotten, contact Munal Technology Limited support for a secure reset.
As the account holder, you agree to:
You are fully responsible for all actions taken using your credentials or PIN unless such activity results from a breach of Munal Technology Limited's systems.
You agree to provide and maintain accurate information in your account, including:
Failure to update outdated information may lead to communication issues, failed payments, or misconfiguration. Munal Technology Limited is not liable for consequences arising from incorrect or incomplete account information.
We reserve the right to suspend or terminate your account, with or without notice, if:
Upon termination, access to the system and associated data may be revoked. Export any important reservation data before account closure, where such functionality is available.
By using the Simply Reserve platform, you agree to use the service solely for its intended purposeânamely, to manage restaurant table reservations, customer communication, and internal seating operations in a lawful and responsible manner.
Access to and use of the platform is subject to the terms and conditions outlined in this agreement, and any misuse, abuse, or unauthorized activity may result in suspension or termination of your account.
You are permitted to use the Simply Reserve platform to:
All use of the platform must be consistent with applicable laws, including data protection regulations such as the UK General Data Protection Regulation (UK GDPR).
You agree not to use the platform in any way that:
Munal Technology Limited reserves the right to investigate and take action against any misuse, including reporting unlawful activity to law enforcement.
We may, from time to time, introduce updates, improvements, or modifications to the Simply Reserve platform to enhance performance, security, or functionality. These updates may include:
We strive to minimize disruptions, but some updates may result in temporary limitations or changes to how certain features operate. Continued use of the platform following an update constitutes acceptance of the revised functionality.
As a Restaurant Client, you are responsible for:
While the platform provides automation and system-generated communications, you remain responsible for the overall guest experience and compliance with relevant data usage laws.
Munal Technology Limited may temporarily suspend access to the platform for scheduled maintenance, urgent security updates, or technical upgrades. Where possible, we will provide reasonable notice of such interruptions. However, we reserve the right to take immediate action in cases of system risk or compliance concerns.
We are not liable for any business losses, lost reservations, or operational disruptions caused by necessary maintenance or service downtime, provided it is handled in good faith and with reasonable care.
By using the Simply Reserve platform, both Munal Technology Limited and Restaurant Clients agree to handle personal data in accordance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section outlines the roles, responsibilities, and permitted uses of diner data collected through the platform.
When diners make reservations through Simply Reserveâwhether directly online or manually entered by staffâtheir personal data is collected and processed within the platform. This includes data such as names, email addresses, phone numbers, reservation times, party size, and special requests.
Restaurant Clients act as the Data Controllers of this diner information. They are responsible for determining the lawful basis of data collection and ensuring compliance with applicable laws when communicating with diners.
Munal Technology Limited acts as a Data Processor, providing the tools and infrastructure for managing diner data on behalf of the restaurant. We process data only in accordance with the instructions and configuration set by the Restaurant Client and do not use it for independent purposes.
As a Restaurant Client, you may use diner data collected through Simply Reserve for:
Any additional use of diner dataâsuch as for marketingâmust comply with UK GDPR and may require explicit consent or another valid legal basis.
You are fully responsible for ensuring that:
Munal Technology Limited is not responsible for any unlawful use of customer data by a Restaurant Client.
Munal Technology Limited does not use, access, or share diner personal data for any sales, marketing, or advertising purposes. Specifically, we:
Our role is to provide a secure, compliant infrastructure for legitimate and lawful restaurant operations.
All customer data is stored on secure, access-controlled servers. Munal Technology Limited uses industry-standard security protocols (as outlined in Section 8) to protect against unauthorized access or loss.
Only the Restaurant Client and authorized Munal personnel (as needed for support or maintenance) have access to diner data, and only for legitimate operational reasons.
Diners have rights under UK GDPR, including the right to access, correct, or delete their data. If a diner contacts Munal Technology directly:
For full details on how personal data is collected and protected, please refer to our Privacy Policy.
Use of the Simply Reserve platform requires a valid subscription. Restaurant Clients must maintain an active and paid subscription to continue accessing the platformâs features and services. This section outlines the terms governing billing, payment processing, plan changes, and cancellations.
Munal Technology Limited offers a range of subscription plans tailored to the needs of restaurants and hospitality venues. Plan details, pricing, and included features are outlined on our official pricing page or communicated directly during onboarding.
Subscriptions may include different tiers (e.g., monthly or annual billing, feature limits, or user caps), and may be subject to promotional offers or limited-time discounts.
Your chosen plan and associated pricing form part of this Agreement once you complete the registration and payment process.
All subscription payments are processed securely through Stripe, a PCI-compliant third-party payment processor. Munal Technology Limited:
By providing your payment information at signup, you authorize Stripe to charge your selected payment method automatically according to your chosen subscription plan (monthly or annually, as selected).
Your subscription is billed in advance at the start of each billing cycle and renews automatically unless cancelled.
You are responsible for ensuring your billing details are accurate and your payment method remains valid.
If a payment fails:
You may change your subscription plan at any time. Depending on the change:
We reserve the right to revise pricing or features but will provide advance notice if changes affect your current subscription.
You may cancel your subscription at any time by:
After cancellation:
All subscription fees are non-refundable unless required by law. This includes:
If you believe a charge was made in error, contact us within 14 days of the billing date. We will review your request on a case-by-case basis but do not guarantee refunds.
Occasionally, we may offer free trials or promotional discounts. These:
You are responsible for monitoring your subscription status before any trial or discount period ends to avoid unexpected charges.
This section outlines how you, the Restaurant Client, may cancel your subscription to the Simply Reserve platform, as well as the circumstances under which Munal Technology Limited may suspend or terminate your access. It also covers what happens to your account and data after cancellation or termination.
You may cancel your Simply Reserve subscription at any time by:
Upon cancellation:
We recommend exporting or saving your reservation history or settings before your subscription ends, as post-cancellation access will be limited.
We may suspend or terminate your account without prior notice for reasons including:
In cases of non-payment, you may be notified before termination. If unresolved, data may be deleted.
Munal Technology Limited reserves the right to terminate the Simply Reserve platform or discontinue service entirely due to technical, legal, or business reasons. In such cases:
Once your account is cancelled or terminated:
If your account is cancelled voluntarily or due to inactivity, you may contact us to request reactivation. Restoration is not guaranteed and depends on:
The following provisions survive account termination:
All rights, title, and interest in and to the Simply Reserve platformâincluding its software, design, features, content, branding, and underlying codeâare and shall remain the exclusive property of Munal Technology Limited, except for the data and content uploaded by Restaurant Clients in the course of using the service.
This section defines the scope of your rights to use the platform and clarifies ownership of all intellectual property associated with the service.
Munal Technology Limited owns all intellectual property rights related to:
These materials are protected by applicable intellectual property laws in the United Kingdom and internationally, including copyright, trademark, and trade secret laws.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Simply Reserve platform in accordance with these Terms, solely for the internal business operations of your restaurant or venue.
As a Restaurant Client, you retain ownership of any content you upload to or create within the platform, including:
You grant Munal Technology Limited a non-exclusive, royalty-free license to use, host, display, and process this content solely for the purpose of operating and improving the Simply Reserve service, fulfilling our contractual obligations, and supporting system performance.
We do not claim ownership of your restaurantâs name, branding, or business data, and we will not use or display your logo or materials outside the platform without your permission.
Except as expressly permitted in these Terms or with our prior written consent, you agree not to:
All rights not expressly granted to you in these Terms are reserved by Munal Technology Limited.
If you submit feedback, feature requests, or suggestions to Munal Technology Limited related to the Simply Reserve platform:
Munal Technology Limited is committed to providing reliable and consistent access to the Simply Reserve platform. However, as with any cloudâbased service, certain technical, operational, or securityârelated factors may affect platform availability. This section outlines what Restaurant Clients can expect in terms of uptime, system updates, maintenance procedures, and service interruptions.
We strive to make Simply Reserve accessible 24 hours a day, 7 days a week, except during planned maintenance windows or unexpected outages beyond our control. While we aim for a high level of uptime (e.g., 99.9âŻ% availability), we do not guarantee uninterrupted or errorâfree access.
Routine maintenance may include:
We will make reasonable efforts to perform maintenance during lowâtraffic periods (typically outside standard UK business hours). If a maintenance window will cause temporary unavailability, we will attempt to notify you at least 24 hours in advance.
In urgent situationsâsuch as critical security vulnerabilities, unexpected system failures, or thirdâparty infrastructure issuesâwe may perform emergency maintenance without prior notice. Service may be interrupted or degraded, but we will work swiftly to restore full functionality and communicate status updates.
Simply Reserve relies on reputable thirdâparty providers for:
Outages affecting these providers may impact platform performance even though they are outside our direct control. We monitor such services and will communicate known disruptions when appropriate.
To the fullest extent permitted by law, Munal Technology Limited is not liable for:
Nevertheless, we take downtime seriously and aim to minimise disruption at all times.
You are responsible for ensuring that your devices, network connection, and browser are compatible with Simply Reserve. Use the latest versions of supported browsers (e.g., Chrome, Safari, Firefox) and a stable internet connection for optimal performance. Munal Technology Limited is not responsible for issues arising from outdated hardware, software conflicts, or local network configurations beyond our control.
To the fullest extent permitted by applicable law, Munal Technology Limited and its directors, officers, employees, licensors, and agents shall not be liable for any loss, damage, or expenseâdirect or indirectâarising from your use of or inability to use the Simply Reserve platform, or from any interruptions, delays, or errors in the operation of the platform.
This limitation applies to all forms of liability, whether in contract, tort (including negligence), statutory duty, or otherwise, and includes, without limitation, the following:
Munal Technology Limited shall not be liable for:
This includes situations where your restaurant misses reservations, experiences booking errors, or fails to communicate with customers due to misconfiguration, internet issues, or human error.
We are not responsible for:
You acknowledge that:
If Munal Technology Limited is found liable for any loss related to your use of the Simply Reserve platform, our total liability will not exceed the total subscription fees you paid to us in the twelve (12) months prior to the claim.
If any part of this section is deemed unenforceable under local law, it will be modified only to the extent necessary to comply, and all remaining provisions will remain in full force and effect.
You agree to indemnify, defend, and hold harmless Munal Technology Limited, its directors, officers, employees, affiliates, licensors, contractors, and agents (collectively, the âIndemnified Partiesâ) from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) that arise from or relate to:
Your use or misuse of the Simply Reserve platform, including:
Any claims or complaints from diners or third parties as a result of:
Any failure to comply with:
Any claims that content you submitâsuch as logos, branding, or descriptionsâviolates the intellectual property rights of a third party.
Any issue arising from your use of thirdâparty services or tools integrated with Simply Reserve, or your external business dealings using platform-derived data.
Munal Technology Limited reserves the right, at its expense, to take exclusive control over the defense of any matter subject to indemnification. You agree to cooperate with any such defense.
Munal Technology Limited reserves the right to update, modify, or revise these Terms of Service at any time to reflect changes in the law, our platform functionality, business practices, or for other operational, legal, or regulatory reasons.
If we make material changes to these Terms, we will:
We will make reasonable efforts to provide at least 7 daysâ advance notice for any significant change that could affect your rights or obligations.
By continuing to use the Simply Reserve platform after any changes take effect, you agree to the updated Terms. If you do not agree, you must stop using the platform and cancel your subscription before the effective date of the changes.
We may make minor updatesâsuch as clarifications, formatting, or wording improvementsâwithout prior notice. These do not materially alter your rights or obligations.
You may request a copy of any previous version of these Terms by contacting our support team. We also recommend saving a copy of the version in effect at the time of your registration for your own records.
These Terms of Service, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any legal disputes or claims that may arise from or relate to:
This jurisdiction applies regardless of where you are located or conduct business, provided your access is governed under these Terms.
You are solely responsible for ensuring that your use of the Simply Reserve platform complies with all applicable laws and regulations in your jurisdiction. Munal Technology Limited is not liable for any unlawful or non-compliant use of the platform in regions outside the United Kingdom.
If you have any questions, concerns, or feedback regarding these Terms of Service or your use of the Simply Reserve platform, you may contact Munal Technology Limited using the details below.
We aim to respond to all reasonable inquiries in a timely manner.
Thank you for choosing Simply Reserve. We are committed to supporting your restaurant's growth by providing reliable, secure, and user-friendly reservation technology.